Cancellation (not yet delivered or picked up) or Change of Mind
A full refund of the product and/or delivery charge (minus any promotional codes used) will be issued if the baking process have **NOT** started.

If the baking process have started, store credit will be issued equal to the value of the final purchase price as a code. You may use this at any time and does not have an expiry date. Please see the FAQ section on code use.

Dissatisfaction
Onyx Hive prides themselves on the cakes presented and will aim to meet your expectations, if you feel I have not met your expectations, please contact me on info@onyxhive.com.au or through social media with your order number and enquiry.

Allergies / Intolerance
No refunds will be issued. Onyx Hive strongly advises to read on the nutrition & allergen information page for a full breakdown of ingredients and nutrition information of each cake.

How will you refund me?
Refunds will be refunded back to the original payment method. Under no circumstances a cash refund will be issued.